1. What payment methods do you accept?
We offer a wide range of secure payment options, including major cards like Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, Google Pay, Klarna, and more. Available options may vary depending on your location or device.

2. Is my payment information secure?
Yes. All payments are processed securely through trusted third-party providers. We do not store your full card details on our systems.

3. Can I pay in a different currency?
All orders are processed in GBP (£). If you're paying from outside the UK, your bank or payment provider may apply exchange rates or additional fees.

4. How long do I have to return an item?
You have 14 days from the date you receive your order to request a return.

5. Do you offer free returns?
Yes, we provide free returns for both defective and non-defective items. Once your return is approved, we’ll send you a prepaid return label at no cost.

6. What condition should items be in for returns?
Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact. A proof of purchase is also required.

7. How long does it take to receive a refund?
Once we receive and inspect your return, approved refunds are processed within 10 business days. Your bank may take additional time to complete the transaction.

8. Can I exchange an item instead of returning it?
Yes, we offer exchanges for sizes or colours within 14 days of delivery, as long as the item is in its original condition.

9. How long does delivery take within the UK?
Orders are usually delivered within 3–6 business days, including handling and shipping time.

10. What should I do if my order is delayed, damaged, or incorrect?
If there’s an issue with your order, please contact us within 48 hours of delivery. Our support team will work quickly to resolve it for you.

Company Name: Lucca Menswear Ltd
Company Number: 16522481
Registered in: England and Wales
Address: Innovation Centre, George Holmes Business Park, George Holmes Way, Swadlincote DE11 9DF, United Kingdom
Phone Number: +44 20 8087 2606
Email: support@luccamenswear.co.uk
Business Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: Closed